Message statuses refer to you'd like your team to address a certain message. 

There are four statuses messages can be divided into: 

Open: Conversation where the customer was the last person to respond. 

Done for Now: Conversation that was last responded to by user.

Ignored: Conversation is spam or marketing.

Unsubscribed: Client has indicated that they would no longer wish to be contacted.

To move a conversation between statuses, locate the status menu at the bottom on the page and change the selection.

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