Channel managers are people on your team responsible for keeping track of the inbox for a specific email or phone number. 


If a message comes in with no assigned users, Arthur will automatically notify the channel's manager about the message. 

If a message from a customers stays "Open" for longer than 3 days, both the original sender and the channel manager will be notified that the message has not been responded to or marked as "Done for Now".

How to set a channel's manager

A channel's manager is the person who will be automatically notified about messages that come from unknown emails or phone numbers - they also get notified if an 'Open' message has been pending for an extended period of time 

  1. Visit your chat platform

2. Click on Actions and select Manage Access

3. Click on Edit 

4. Use the Actions dropdown to select the channel's manager

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