Customers can unsubscribe themselves from communication using the Unsubscribe link at the bottom of your email. With SMS, texting the word "STOP" will also unsubscribe them. Anytime a customer unsubscribes to email or text communication, Endear will not allow a message to be sent to them even if they accidentally fall into a bulk messaging list.

If a customer requests that you no longer contact them rather than using the self-service unsubscribe method, you can unsubscribe the customer manually by changing their message status to Unsubscribed

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