Channel managers are people on your team responsible for keeping track of the inbox for a specific email or phone number.
If a message comes in with no assigned users, Arthur will automatically notify the channel's manager about the message.
If a message from a customers stays "Open" for longer than 3 days, both the original sender and the channel manager will be notified that the message has not been responded to or marked as "Done for Now".
How to set a channel's manager
A channel's manager is the person who will be automatically notified about messages that come from unknown emails or phone numbers - they also get notified if an 'Open' message has been pending for an extended period of time
- Visit your chat platform
2. Click on Actions and select Manage Access
3. Click on Edit
4. Use the Actions dropdown to select the channel's manager