SMS can be set up from your Chat Settings. This is an admin-only feature. 

  1. Click on Settings in your navigation panel

2. Select Chat

3. Select Phone Number from the +New menu

4. Choose the type of number you'd like to add - either a toll-free or local number - and click Search to see your options

5. Select a number from the results based on your search parameters and click Purchase

Once you've made your purchase, be sure to assign your users to this new channel. 

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