When you're reaching out to multiple clients at once, it's important that you still make your messages feel personalized.
A great way to do that is to use dynamic fields so that certain pieces of your message are unique to your customers and their previous engagement with you. Here is a helpful video on how to take advantage of dynamic fields in your Chat module.
Available merge fields include:
- A client's first and last name
- Your client's email
- Their last order number and date
- Your first and last name
- Your company name and website
- Your email