When contacting customers you can choose to send either a text message or an email. Make sure to adjust your text and its formatting accordingly.
When sending a text message, it is recommended to keep your message short and avoid writing multiple paragraphs which can be hard to read on a phone.
If you need to send a long message or one that has a lot of images, for example, it is best to send an email instead. Images through SMS messaging will be sent as a preview image with a link to view the full image.